Frequently Asked Questions

Numiato is available in two variants.

Contact us via the contact form. We will support you with the integration.

You can try Numiato free of charge for three months. The trial period starts with the initial setup.

You can send us bugs and improvement suggestions via our Feedback Portal.

Our development process is transparent. You can view our Roadmap at any time.

If you are not satisfied, you can cancel Numiato at any time. We will delete all data created by us from your Intune tenant and you can operate Intune individually again manually.

Numiato manages your Intune environment via Microsoft APIs. All changes are clearly marked.

Send us an email at support@numiato.de or call us at +49 89 208046679.

In the Feedback Portal you can submit application requests. We will review them for feasibility.

Here you will find a list of the supported printer manufacturers.

An update can cause devices not to boot because the decryption key cannot be read. The key is visible in device management under "Security".

Currently Windows devices, iPads, and macOS devices can be managed.

Instructions for adding devices can be found under Add Device.

When importing a hardware hash, providing the serial number is mandatory. If the Autopilot script cannot determine a serial number, it means the motherboard manufacturer has not stored one. In this case the device cannot be used.

In Numiato you can see all Windows devices, iPads, and macOS devices that are registered in your Intune tenant. Devices that have not been fully deployed appear under "Not registered".

We recommend devices from well-known manufacturers such as Microsoft, Dell, Lenovo, HP, etc., as these go through Microsoft certification processes. "Self-built PCs/laptops" often do not meet the security requirements.

Intune only supports Windows 10/11 Pro devices. You must manually install Windows 10/11 Pro Education:

1. Download the Media Creation Toolkit.
2. Create a Windows 10/11 installation USB stick.
3. Place the ei.cfg file in the "Sources" folder on the USB stick.
4. Install Windows 10/11 Pro Education on the device.

Numiato is fully compatible with Windows 10 and 11. You can enable the upgrade to Windows 11 in the Policy Management.

Your Tenant ID can be found in the Numiato portal under Settings.

Check whether the date and time are set correctly. Adjust the settings manually if necessary.

1. Check whether the app is assigned to the correct device, category, or room in the Application Management.
2. Make sure the device is connected to the internet.

It may take several hours for the device to receive the application.

A Remove Passcode command can be sent to the iPad via Numiato. The iPad must be connected to the internet for this to work.

1. Navigate to the device in Numiato Device Management.
2. Under Device Actions, select Remove Passcode.

If no Wi-Fi is available, a USB-C to Ethernet adapter can be used to connect the device to the network via cable.

If no network connection is possible, the iPad must be reset manually:

1. Connect the iPad to a Mac via USB-C cable.
2. Reset it using the Apple Devices app or Finder.

For iPads registered in Apple School Manager, it will automatically re-enroll after the reset.

Wi-Fi profiles are distributed via policies. If a profile disappears:

1. Check in the Policy Management whether the Wi-Fi policy is still assigned to the correct category.
2. Has the category or room of the device changed? If so, the assignment may have been lost.
3. Manually force a Sync on the device.

Device commands are only executed when the device is switched on and connected to the internet. The device then connects to Intune at the next check-in (usually within 15 minutes to 8 hours).

• Check whether the device is switched on and online.
• Check when the device last synchronized (visible under Device Health).

A remote wipe via Numiato can also be triggered when storage is full — the command is executed at the next device check-in and deletes all data on the device.

1. Navigate to the device in Numiato Device Management.
2. Under Device Actions, select Reset.

Check the following:

• Is your school account active and does login work for other Microsoft services (e.g. Outlook)?
• Are you registered as an administrator in the Numiato portal? If not, ask your Numiato administrator to add you. If you don't know who that is, contact support@numiato.de.
• Try clearing the browser cache or using a different browser.

Existing administrators can add new system administrators directly in the Numiato portal under Settings. If no administrator is available, contact support@numiato.de.

Yes. In Numiato you can configure policies separately for teacher devices, student devices, and shared devices. Apps, Wi-Fi profiles, restrictions, and update settings can be set separately per category. For more information see Policy Management.

Policy changes can be triggered by other administrators at your institution. To track changes, check the Status & History in the Numiato portal.